I have done everything I was asked to do as a customer and yet it is never enough… Not with Greyhound that is. As you know I traveled on literal hell and high water to get to my first destination and seemingly I am going back with all my hair standing on my head! If you don’t know check my previous post. So today I called Greyhound’s customer service line TWICE (the fact that I dealt with them automated voices ONCE was a doozy already! nobody likes them calls) and not once did they tell me my bus was cancelled. I checked online and my bus was not listed as one of the cancelled trips due to the snowstorm so imagine my surprise when AFTER my friend drops me off/drives away and my bags were checked in the bus driver tells me she will not be taking me anywhere and here it is my favorite line from them.. wait for it.. “my bus is cancelled.”
If you read my first litany of grievances, you know I was confused AND I STILL CAN’T REALLY PROCESS how a bus gets cancelled. Nonetheless, this time I am somewhat grateful as Greyhound has a history of flipping buses over. Add a blizzard in this mess of terrible business management and I’m asking for some kind of freak accident. I know God reigns in everything so I am believing I am missing something very dangerous by staying where I am right now. I can be thankful and a little frustrated at the same time. Greyhound beware, someone more crazy than me is going to end up doing more than blog posting about your absolutely positively FAILURE OF A BUSINESS MODEL. It is my humble, entrepreneurial degree having opinion that your business is not sustainable at this level of customer satisfaction. Jwerd Out.
Have you experience Greyhound woes? Am I alone in my sentiments? let me know in the comments below.